We are in the process of relocating our offices across cities, your order will take 10-15 business days to reach you.
What are the delivery charges?
We currently have Free Express shipping for all orders over INR 300 inside India, and there are no handling charges for Cash on Delivery. For orders under INR 300 we charge INR 60 for express shipping.
International orders are chargeable by Rs 800 (USD 13) per item in the order and orders higher than Rs 12,400 (USD 200) will be shipped completely free. We currently ship to almost every country in the world.
What is the estimated delivery time?
We ship all orders on a priority basis, making sure you receive them as soon as possible.
Here is the expected delivery time for your location;
Metros : 2 to 3 days.
Capital cities : 3 to 4 days.
Other cities/ towns : 3 to 5 days.
International orders: 15 to 20 days
Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Candidly Couture?
There are NO hidden charges when you make a purchase on Candidly Couture. List prices are final and all inclusive.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the our shipping policy.
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Also we discourage COD orders for above Rs 6,000 and hence offer 5% discount on prepaid orders which make more and more sense in case of bigger orders.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please ccontact us to check if CoD is available in your location.
We do not have Cash on Delivery on international orders
I need to return an item, how do I arrange for a pick-up?
Returns are easy. You can fill in the return form on the footer of our website, or send us an email at firstname.lastname@example.org. Accessories such as jewelry are not returnable.
We currently dont have a pick up facility for international orders.